If you need to contact us for help, we will need your Test Kit Serial. It is also required to register your test online or to check your test results.
To protect your privacy and confidentiality, Alpha Energy cannot disclose test information without the Serial.
If something goes wrong with your test and you need a replacement, the Test Kit Serial is required to request a replacement test.
The Test Kit Serial is extremely important. Tip: Take a photo of it using your phone!
If you're not sure where to find the Test Kit Serial, please click here. The test kit serial is located on the Sampler. It is not on your box or packaging.
For more information on our privacy policy, please review our privacy policy here.