The best way to know if we’ve received your kit is by checking your shipment tracking information.
- Because the analysis of tests is time sensitive, we immediately begin analyzing your test kits upon receipt.
- Test kits cannot be opened until the first stage of analysis is complete - this is necessary to prevent contamination of your test.
- During the first stage of analysis, your kit and information stay sealed up. Once your test reaches the second stage of analysis, we can open the mailer and scan the kit serial into our system. At this point in time your test will be trackable on our test results website.
- For most tests, you will be able to track your test in our lab within 1-3 business days of receipt.
If you do not have shipment tracking information, you can always check our test results website for the current status of your test. Once your report is complete, you can download your results at the same website.